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FAQ

Find answers to common questions about Cordillera Brew Coffee in our FAQ section. Whether you're curious about our coffee sourcing, shipping times, payment options, or return policy, we've got you covered. Learn more about what makes our single-origin coffee from the Cordillera region special and how we ensure freshness in every order. If you need further assistance, don’t hesitate to reach out to our customer service team.

  • What makes Cordillera Brew Coffee special?
    Cordillera Brew Coffee is sourced directly from the highlands of the Cordillera region in the Philippines. We focus on ethically sourced, single-origin coffee, and each batch is freshly roasted to deliver the richest flavors straight to your cup.
  • Where is your coffee sourced from?
    Our coffee beans are sourced from the remote farms and plantations in the Cordillera mountains, known for their rich soil and ideal climate for growing premium coffee.
  • How fresh is your coffee?
    We roast our coffee fresh upon receiving your order and ship it within 1-3 business days to ensure the best quality and freshness.
  • Do you offer free shipping?
    Yes, we offer free shipping on orders above a certain amount, depending on promotions or special offers. Check our shipping policy for details.
  • How long does it take to receive my order?
    Delivery times vary based on your location: Metro Manila and nearby areas: 3-5 business days Provincial areas: 5-7 business days Please note that processing time is 1-3 business days after payment confirmation.
  • Do you ship nationwide?
    Yes, we ship nationwide in the Philippines, including both Metro Manila and provincial areas.
  • What payment methods do you accept?
    We accept various payment options, including credit cards, bank transfers, and select mobile payment services like GCash and PayMaya.
  • Can I cancel or modify my order?
    Orders can be canceled or modified within 12 hours of placement, as long as they haven’t been processed for shipping. Once an order is processed, it cannot be changed or canceled.
  • What is your return policy?
    Due to the perishable nature of coffee, we do not accept returns on opened items. However, if you receive the wrong product or a damaged item, we will gladly replace it or issue a refund. See our return policy for more information.
  • How can I track my order?
    Once your order is shipped, you’ll receive a tracking number via email or SMS to monitor your delivery.
  • Do you offer wholesale or bulk purchasing options?
    Yes, we offer wholesale options for businesses and bulk orders. Please contact us for more information.
  • How can I contact customer service?
    You can reach our customer service team via email at nikandloren@cordillerabrew.coffee or through our contact form on the website. We’re here to assist with any questions or concerns.
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